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Refund & Cancellation Policy

🌙 Refund & Cancellation Policy

We understand that situations may arise where you may request a refund or cancellation. Please review our policy carefully below.

Refunds may be issued under the following conditions:

  • Technical issues affecting your consultation (e.g., call drop, inaudible astrologer).
  • Poor-quality service (irrelevant or inappropriate responses from the astrologer).
  • Service unavailability from Astro5Star’s side.
  • Errors in pricing or platform-related glitches.

Refund Timeline

  • If a customer raises a complaint requesting a refund, the refund amount will be credited to their Astro5Star Wallet within 7 days.

Cancellation Policy

  • Consultations once booked cannot be cancelled by the customer.
  • Refunds are subject to Astro5Star’s discretion and generally issued as wallet credit (Astro5Star wallet).
  • Refund requests must be made within 7 days of the transaction.
  • Astrology reports once in the processing stage are non-refundable.